Job Description

An ABM Warehouse Manager is responsible for the growth, operational, and financial success of his/her branch. The Project Manager must lead a diverse team, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage and forecast an accurate budget, manage vendors, interface with senior leadership, and work to continuously develop operational team members.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

Pay Rate: $40,000-$50,000/year

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

ESSENTIAL FUNCTIONS

Client Relations:

• Maintain constant communication with clients to ensure consistent and satisfactory service.
• Entertain clients and prospective clients.
• Respond to customer inquiries and resolve complaints.
• Ensure quality services are provided in accordance with account requirements.
• Visit client accounts and establish customer inspection and visitation schedules.
• Maintain effective and robust quality assurance programs.
• Identify and correct problems pertaining to productivity and efficiency.

Employee Relations and Supervision:

• Create a team-oriented environment where employees can learn and succeed.
• Create positive employee morale within your branch.
• Demonstrate solid leadership skills.
• Ensure branch employees understand their responsibilities and are properly trained.
• Regularly review employee performance and address performance issues.
• Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.
• Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.
• Understand applicable union contracts and develop effective working relationship with local labor unions.

Sales and Marketing:

• Meet branch sales objectives by partnering with sales team in efforts to develop new business and other opportunities.
• Develop and maintain solid relationships with clients and become the face of the organization in the local marketplace.
• Establish business relationship with potential customers. 
• Understand customer requirements and offer ABM services to meet their needs.
• Oversee new account bidding process and maintain all customer contact specifications.
• Promote the development of Tag or Casual sales to increase branch profitability.
• Develop a branch business plan which defines how the branch will achieve its operational and financial goals and addresses planned marketing, sales, and prospecting activities. Monitor progress toward branch business objectives.
• Participate in local trade organizations to promote ABM Janitorial Services.

Financial:

• Working with Staff Accountants.
• Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables, and payables.
• Responsible for completion of annual budget. 
• Responsible for keeping revenue and costs within this budget.
• Must be able to forecast future performance against annual budget.
• Ensure accurate billing and assist in the collection of overdue accounts.
• Ability to understand profit and loss statements.
• Control labor expenses. Direct the purchasing and inventory management of supplies.

General:

Responsible for the operational and financial success of an ABM branch and Districts as assigned.

Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers. 

MINIMUM REQUIREMENTS:

• Bachelor’s degree in business, supply chain management, or related field, or equivalent experience.
• Understanding of the service industry trends, practices, and process.
• Previous experience in warehouse operations or management, ranging from 2 to 5 years or more depending on the organization and the complexity of the warehouse.
• Valid Driver's License for at least a year with zero points on MVR record for at least two years.
• Must be 21 years of age.
• Must be able to obtain an Airport SIDA badge and customs clearance.

For thousands of clients across the U.S. and in more than 20 international locations, ABM is a source of reliable people and services that improve the spaces and places that matter most.Our team of more than 140,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more.We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity.More than 100 Years of ExcellenceIn 1909, ABM began as a modest window cleaning business. We launched with a dedication to extend the life of our clients’ building assets and to provide exceptional experiences for their customers. That commitment is the foundation of the company ABM is today.Through organic growth and strategic acquisitions, we’ve expanded our platform with integrated services and broad capabilities. Today, we leverage award-winning workforce automation technologies to drive efficiencies in thousands of physical assets we service and maintain. We provide support across more than 10 service areas in more than 15 industries.

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