Job Description
The Client Relationship Executive is responsible for facilitating the daytoday
communication between our clients and our laboratories ensuring exceptional
client experience and performing tasks within the various login departments. Tasks include
sample receipt and processing interaction with clients and reviewing and
submitting of reports.
Essential Duties and Responsibilities:
Manage inbound and outbound client communications via phone and/or email in a timely solutionsoriented manner.
Advise walkin clients about service information and project preparation.
Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
Unpack shipments and document receipt of sample.
Update client and project data records in LIMS and CRM software systems.
Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
Ability to assist with administrative tasks as necessary.
Regular attendance and punctuality
Collect samples from onsite drop box
Organize and record samples
Data entry into LIMS
Maintenance of the department and lab including stocking supplies and housekeeping
Review analytical reports quickly and accurately
Scan and send out reports in a timely manner
Conduct all activities in a safe and efficient manner
Perform other duties as assigned
Login of all samples in a timely manner
Label of all samples
QC of samples/projects prior to sending into the laboratory
Interact with clients and answer incoming phone calls
Report status information to clients
contact clients for clarification of analysis requested
Qualifications :
Bachelors Degree required Biology degree preferred
Customer service experience 12 years
Experience working in a laboratory setting
High level of experience working within Microsoft Excel
Additionally individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct handle and work well under pressure in fast pace and stressful situations.
Additional Skills
Excellent written and verbal communication skills
Active listening
Clientfocus
Computer literate (Office suite Adobe PDF CRM)
Prioritization and ontime execution of tasks
Process improvement
Problemsolving and solution orientation
Demonstrated ability to sell solutions as a result of active listening
Strong interpersonal skills (people social emotional intelligence)
Proactivity
Team player who can selfmotivate
Performs well under pressure; thrives in fastpace environment
Growth mindset
Remote Work :
No
Employment Type :
Fulltime
Job Tags
Full time, Remote job,
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