Content Evaluation Specialist I, RLS, WWRR job at Amazon.com Services LLC - A57 Bellevue, WA, US

Job Description

DESCRIPTION

We are seeking a detail-oriented and analytical Associate to administer online surveys and analyze results to gauge customer experience. The successful candidate will be responsible for:

- Administering online surveys to customers to collect feedback
- Analyzing survey results to identify trends and insights
- Drawing meaningful conclusions and recommendations from data
- Presenting findings to stakeholders to inform business decisions
- Collaborating with teams to implement changes based on customer feedback
- Continuously monitoring and improving the survey process

About the team
The InStore Experience team was created to provide a consistent, world-class experience for Amazon Returns customers across geographies and networks. We focus on developing innovative products, processes, and methods that build trust and deliver value for customers, selling partners, and shippers. Our agile, collaborative approach aims to benefit people and the planet by reducing waste. Embracing a startup mentality, we constantly seek new ways to improve the customer experience. Through our customer-obsessed work, we strive to create positive outcomes that support Amazon's broader mission and values.

BASIC QUALIFICATIONS

1. Excellent communication and interpersonal skills, with the ability to effectively interact with various stakeholders.
2. Strong analytical and problem-solving abilities.
3. Proficiency in using Microsoft Excel & Microsoft Office Suite and familiarity with data analysis tools.
4. Experience conducting online surveys

Job Tags

Full time,

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