Job Description

Position: Customer Service Coordinator 

Location: Dripping Springs, TX (Austin, TX area) 

Description:

Expanding Avionics Systems Integration Company seeks Customer Service Coordinator I to assist in customer service and sales support for busy engineering office. The candidate must have a good working knowledge of the aviation sales process and be proficient in document editing, spreadsheet manipulation, and Microsoft office. 

Primary Responsibilities: 

• Assist in meeting and greeting L2 visitors, answer phones, redirecting calls and taking messages as required. 

• Assist with maintaining customer SharePoint sites. 

• Assist with "rights to use" letters (or LOA) and maintain tracking. 

• Assist with customer meetings and functions (set up/clean up reservations and catering, as required). 

• Assist with production traveler generation. 

• Create Customer Service-related Standard Operating Procedures, Templates, How To's, and Checklists. 

• Responsible for updating tasks on Microsoft Planner.

• Process customer purchase orders, order entry, and project tracking. 

• Assist with updating Customer Relationship Management (CRM) System database. 

• Assist with internal and external customers, including assist with parts price and proposal inquiries. 

• Assist with coordinating customers' service requirements with other appropriate departments as necessary to ensure effective customer service. 

• Assist with monitoring product order shipment to ensure on-time delivery to the customer. 

• Perform basic filing and clerical duties. 

• Assist with creation of custom SharePoint sites and grant access to internal/external users. 

• Assist with following established accounting protocols for order processing. 

• Assist tradeshow events, work with vendors and shipping companies. 

• Assist Client Experience Manager, contact customers as required, follow-up with customer requests if Manager and Supervisor are not available. 

• Book travel as needed/ requested. 

• Other responsibilities will be assigned at the discretion of the Manager or Supervisor. 

 

Preferred Qualifications: 

• High School Diploma, (Associates Degree preferred) 

• Two years' experience preferred. 

• Professional personal presentation 

• Customer service orientation 

• Initiative 

• Handles stressful situations and deadline pressures well. 

• Dependable 

• 50 wpm typing ability. 

• Intermediate to advanced user capability with MS Word, Excel, PowerPoint, and Outlook 

• Ability to work with minimum supervision. 

• Ability to work overtime and weekends as necessary. 

• Excellent written and verbal communication skills are required. 

• Experience working in a technical environment is strongly preferred. 

• Self-starter with the ability to handle multiple tasks simultaneously. 

• Experience editing technical documents is preferred. 
  

Required: 

• Detail-oriented within a fast-paced environment. 

• Ability to meet or exceed deadlines. 

• Must pass background verification, pre-employment drug testing, and submit to company's Drug and Alcohol Abuse Program. 

• Must be legally able to work in the USA and supply required supporting documentation. 

Company Quality Policy: 

L2 is committed to quality and continuous improvement in all areas of our organization. We provide solutions based on our customers' needs and are dedicated to ensuring that all expectations are surpassed. We are fanatical in ensuring our solutions meet or exceed regulatory and customer requirements. Working as a team, all employees are involved in the continuous quality improvement process to ensure that the company goals for quality, timeliness, responsiveness, and innovation are met, thereby ensuring customer satisfaction.

Benefits
Health Insurance
Paid time off
Dental Insurance
401(k)
Vision Insurance
Tuition Reimbursement
Shift Differential Pay
Life Insurance
Referral program
Employee discount programs
Flexible spending account
Health savings account
Parental leave
Professional development assistance
Employee assistance program 

 

 

 

(assistant, representative, associate, agent, tech) 

Job Tags

Flexible hours, Shift work, Weekend work,

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