Job Description

Full job description

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:

September 13, 2024

Application Deadline:

Salary Information:

$55,044 - $67,428

Department:

Dining - Front of the House

Job Description:

Madison College’s Dining Services is seeking a Front of House (FOH) Supervisor to oversee operations at the Truax Campus.

The Front of House Supervisor provides leadership and direct supervision to FOH staff, ensuring customer satisfaction, and maintaining smooth day-to-day operations. Responsibilities include managing staff schedules, providing training, and facilitating communication between the FOH and Back of House (BOH) teams. The FOH Supervisor will oversee cashiering, troubleshooting, and task delegation for areas like cashiers and the coffee shop, while ensuring cleanliness and accessibility for customers.

The Front of House Supervisor will also handle POS system reporting, product, and price adjustments, and assist with inventory and ordering. Schedule flexibility is required, as the position may need to cover shifts outside regular hours. The FOH Supervisor reports to the General Manager.

This is a full time, 52-weeks per year position with flexible working hours Monday – Friday between 6:30am – 5:00pm

Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

Madison College’s dedication to promoting equity, inclusion, and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College—it is the foundation of what we are striving to do. Come be part of our great team!

This position will be open until filled, with a first consideration date of October 6, 2024, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (2)

• Resume
• Cover Letter

• Failure to include this document by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Essential Responsibilities:

• Manages, schedules, plans and assigns daily workload for all front of house staff. Assure staffing is within budgeted labor cost projections. Develops a positive and safe work environment. Adjusts staff schedules as necessary to meet immediate service needs. Communicates with work teams to determine operational needs, implementing and maintaining appropriate quality control standards, and coordinating services between areas. Accountable for providing adequate coverage or adjustments due to vacations and unscheduled absences. Responsible for assisting with recruiting, retention, performance management, professional development, conflict resolution, and modifying roles and responsibilities as needed.
• Daily cashiering, handling cash transactions with customers, scanning goods, collecting payments, issuing receipts, giving refunds, and change if applicable. Ensure cash accuracy and addresses any cash discrepancies within a timely manner. Balance cash drawers by counting cash at beginning and end of work shifts. Perform bank deposits.
• Works in conjunction with the BOH Supervisor to ensure all areas in dining services are staffed and prepared to serve customers. Meet on a regular basis with BOH Supervisor to coordinate schedules, cleaning activities, station closures and evaluate customer feedback. Provide recommendations based on customer feedback to make improvements/changes where applicable. Work with BOH Supervisor to develop a workflow to effectively communicate with staff on a regular basis. Conduct cross-training to promote professional development and create an onboarding program to ensure training for new staff is consistent.
• Provide excellent customer service to assure customer needs are met. Work to develop process improvements to align positive customer experiences. Intake, evaluate and respond to customer issues immediately to resolve customer concerns.
• Develops standard operating procedures to ensure consistently high quality services are provided while minimizing costs. Hold regular staff meetings to provide updates, deliver announcements, solicit feedback, share information and bring about a team work environment.
• Responsible for monitoring and implementing technology initiatives and upgrades for process improvements. Take the lead to troubleshoot technological issues within the department.
• Oversee all sanitation for Front of House spaces at the Truax and Health campuses. Inform and train Front of House staff on any new sanitation practices. Ensure areas are operational and following all college safety and sanitation protocols. Manages efforts to ensure that high standards of sanitation, cleanliness and safety are maintained. Approves plans for maintaining a regular cleaning and maintenance schedule for Front of House areas and equipment. Delegate or coordinate with Madison College facilities staff for maintenance of areas as needed.
• Maintain a high standard of professionalism in representing the College, including confidentiality in all aspects of the position’s responsibilities and adherence to policies, procedures, and other established guidelines as appropriate. Work cooperatively with team members and colleagues to contribute positively and constructively to the achievement of College objectives. Provide a high level of service to customers by establishing and maintaining effective working relationships and partnerships.
• Ensure cohesion by working to cross-train staff and to identify opportunities to use staff skill sets and provide cross-organizational growth opportunities. Engage in self-directed personal and professional development related to emerging technologies and trends relevant to business needs. Attend conferences, seminars, and workshops for continued development of professional skills. Participate in campus committees, councils, and groups to increase campus-level knowledge and awareness. Proactively engage with committees, governance, and other departments to help guide and inform organizational decision-making. Participate in activities of relevant professional associations.
• Maintains a commitment to the college mission, vision, and values.
• Other duties as defined by department, college, or officials.

Knowledge, Skills & Abilities:

• Skill in communicating effectively and professionally, both orally and in writing.
• Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
• Strong interpersonal and customer service skills, including the ability to work in a team environment. In accordance with College management procedures, demonstrate organization, time management, resource management skills and knowledge of Madison College's personnel principles and procedures. Professionally reporting problematic staff issues to the appropriate personnel.
• Demonstrated ability to maintain high ethical and confidentiality standards.
• Demonstrated ability to work well under pressure with multiple and competing deadlines. Proven ability to pay attention to detail, multi-tasking, problem-solving, and prioritizing work. Critical thinking abilities to include crisis and situational management. Training practices for implementation of new processes.
• Demonstrated cash handling ability, experience with cash registers; manage financial transactions.
• Supervisory experience with waitstaff and cashiers, customer service relations, short and long term operational planning.
• Proficiency in Microsoft Word, Excel, Outlook, Social Media platforms, and some knowledge of POS systems

Minimum Requirements:

• Associate Degree or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
• Five (5) years of directly related work experience required to successfully perform this position.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email

Talent@madisoncollege.edu

or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college’s nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221

Job Tags

Holiday work, Full time, Temporary work, Apprenticeship, Work experience placement, Immediate start, Work visa, H1b, Flexible hours, Shift work, Monday to Friday,

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