Job Description

Working Hours :  10 AM to 6 PM US Central Time. (Occasional flexibility may be needed, including the possibility of adjusting schedules by 1-2 hours earlier or later.)

Salary :  $1000 - 1200

Overview of the Position

We are currently seeking a detail-oriented and experienced IT Specialist with EDI (Electronic Data Interchange) experience to join our team. The ideal candidate will develop strong working relationships with internal teams and external partners to support various integration technologies and data formats. This role involves managing our EDI systems and solutions while also handling IT administrative tasks and enhancing IT security within the company. Responsibilities include managing multi-application and trading partner environments, creating and maintaining transaction maps, and ensuring the smooth flow of information through effective monitoring and troubleshooting.

Specific Duties and Responsibilities:

• Develop strong working relationships with internal teams and external partners to support a variety of integration technologies and data formats including ANSI EDI X12, JSON, XML

• Work with multi-application and trading partners environment to support various connection protocols such as SFTP, AS2, FTPS etc.

• Create and maintain maps for various transactions including 832,810, 850, 855, 856, 844, 849, 845, 844, 852, 867 and 820

• Coordinate and support EDI onboarding of multiple trading partners across different VANs and follow mapping guidelines.

• Create and maintain documentation related to EDI processes and procedures, including mapping specifications, data interchange agreements, and trading partner profiles.

• Conduct end-to-end testing of EDI and integration projects, documenting test cases, scenarios, and results to ensure accuracy and compliance with industry standards.

• Monitor, audit, and report on newly implemented integrations to ensure that they are stable and operating as expected.

• Respond promptly and accurately to incoming customer and external vendor inquiries, escalating if needed to the appropriate resource(s). Fully understand and assess client reported issues to determine prioritization.

• Monitor and troubleshoot EDI transactions, identifying and resolving any errors or discrepancies in a timely manner to ensure a smooth flow of information.

• Contribute to team efforts by supporting continuous improvement initiatives and upholding high standards of performance and service.

• Deliver exceptional customer service to both internal and external stakeholders.

• Apply superior knowledge on wholesaler account set ups, EDI, and dispensing data (switch) requirements.

• Provide continuous updates to customers on open items, ensuring proper follow-up and steps to close cases take place.

• System Administration and Maintenance: Managing user accounts, permissions, and access to Microsoft 365 services like Exchange, SharePoint, Teams, and OneDrive.

• Ensuring that all systems and software, including M365 applications, are up to date with the latest security patches and features.

• Offering training and support to employees on how to effectively use M365 tools and other software.

• Diagnosing and resolving issues with M365 applications, connectivity, and other IT-related problems.

Requirements

Skills and Competencies:

• Strong understanding of EDI standards and protocols.
• Ability to create and maintain transaction maps.
• Strong knowledge of ERP systems and their integration with EDI.
• Solid understanding of network security measures and IT infrastructure.
• Excellent documentation and organizational skills.
• Strong troubleshooting and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Resilience and perseverance.
• A great attitude and a love for problem-solving.

Preferred Qualifications:

• 1-3 years of experience as an IT Specialist or in a similar role.
• Experience working with Walmart EDI systems, True Commerce and NetSuite
• Experience with Microsoft 365

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