Job Description

ABOUT US:  Nest Communities is an Ithaca-based property management company that works alongside Visum Development Group, our real estate development company.

For the past decade, we've been developing and managing our properties, guided by our core values of excellent  customer service , a constant search for  innovation , collaborative  teamwork , and a focus on  solutions .

JOB DESCRIPTION: Nest Communities is seeking a dynamic and motivated Leasing Agent who has great communication skills, a positive attitude, the ability to adapt quickly to change, and the value of teamwork. As a Leasing Agent, you will be the face of our properties, responsible for attracting and retaining residents through exceptional customer service, effective marketing, and a thorough understanding of our properties' unique features. You will play a crucial role in maintaining high occupancy rates and fostering a positive community environment.

KEY RESPONSIBILITIES

Prospective Resident Engagement:

• Greet and assist prospective residents, providing tours of the property and highlighting benefits.
• Conduct tours, perform follow-up communication, and diligently pursue lease closings.
• Promptly respond to inquiries via phone, email, and in-person visits, ensuring timely and accurate information.
• Qualify prospective residents for residency and determine their needs.
• Validate application information and references for various housing projects.

Leasing Process Management:

• Guide applicants through the leasing process, from application to move-in, ensuring all paperwork is completed accurately.
• Coordinate new residents' move-ins, including obtaining signatures for lease paperwork and educating them on policies and community rules.
• Assist with lease renewals and maintain accurate records.

Resident Relations:

• Foster positive relationships with current residents, addressing their needs and concerns to ensure high satisfaction and retention rates.
• Maintain a positive and productive relationship with current and future tenants.

Property Marketing and Inspections:

• Develop and implement marketing strategies to attract and retain residents, including online listings, social media, and community events.
• Perform unit inspections and coordinate move-in and move-out inspections, addressing any concerns or issues promptly.
• Help facilitate the turnover of all units, including coordinating with painters, cleaners, and maintenance teams.

Administrative Tasks:

• Maintain the organization of office files, keys, and systems containing leasing and resident information.
• Assist with administrative tasks such as rent collection and maintaining accurate records.
• Participate in company training, activities, and events.

QUALIFICATIONS:

• Proven experience in leasing, property management, or a related field.
• Excellent interpersonal and communication skills, with a customer-focused attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in property management software (Appfolio preferred) and Microsoft Office Suite.
• Knowledge of fair housing laws and regulations. 
• Knowledge of affordable housing rules and regulations is preferred. 
• A high school diploma or equivalent and additional education or certifications in real estate or property management are a plus.
• Must have a valid driver's license and reliable personal vehicle to travel between properties as needed.

WHY JOIN THE FLOCK

• Competitive salary and benefits package, including Leasing Bonus. 
• Opportunities for professional growth and development.
• A supportive and collaborative team environment.
• The chance to make a positive impact on our residents' lives.

Don’t meet every single requirement? No problem! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Nest, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway! You may be just the right candidate for this or other roles. 

Nest is committed to hiring a diverse and inclusive workforce that drives innovation and opens access to various perspectives, ideas, and backgrounds. As part of our commitment to a diverse and inclusive workforce, Nest provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, age, protected veteran or disabled status, genetic background, or any characteristic that is protected by applicable local, state, or federal laws.

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