Overnight Hotel Front Desk- Supervisor Job at Grand Falls Casino and Golf Resort, Larchwood, IA

UTBlQ0JITVRCYmdvSTBkYWc4YUxORytuVmc9PQ==
  • Grand Falls Casino and Golf Resort
  • Larchwood, IA

Job Description

Job Description

Front Desk Supervisors assist with ensuring the best in customer service for the Call Center, and Front Desk. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude. Front Desk Supervisors provide on-going staff training and continue to keep communications between the Hotel Director, Front Desk Manager and front desk staff open and current.

Essential Duties and Responsibilities :

  • Provide exceptional customer service to all internal and external customers.
  • Schedule, interview and hire new employees in the call center, front desk and custodian positions.
  • Provide feedback and coaching to employees when necessary.
  • Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
  • Ability to tolerate angry or upset customers
  • Excellent communication skills
  • Know and follow company policy and procedures
  • Must be personable and willing to establish a rapport with guests
  • Must be able to conform to a professional look
  • Must be able to work a flexible schedule to include nights, weekends and holidays.
  • Knowledgeable in all casino areas, marketing programs, safety & security operations.
  • Must be punctual
  • Refined verbal and written communication skills
  • Ability to work under frequent time pressures in an interruptive environment.
  • Prioritize, organize and follow up
  • Work cohesively with co-workers as part of a team
  • Maintain confidentiality of guest information and pertinent hotel data.

Be a clear thinker, remaining calm and resolving problems using good judgment.

$20.50 with premium pay

Job Tags

Holiday work, Flexible hours,

Similar Jobs

CHRISTUS Health

Non-Certified Monitor Tech ED/ Per Diem Job at CHRISTUS Health

 ...Medical Terminology preferred. CERTIFICATION/LICENSES: BLS issued through American Heart Association preferred. SKILLS: Cardiac monitoring experience Basic computer and typing skills Excellent phone etiquette Spelling abilities required Ability to read, speak and write... 

Scattermesh

CG Lighting and Rendering Artist Job at Scattermesh

 ...particularly for characters. ~ Is a creative problem solver. ~ Strong verbal and written communication skills. ~ Knowledge of HDR Light Studio is a plus. ~ Experience with Nuke or Photoshop compositing is a plus. Benefits and Perks Scattermesh is as obsessed... 

Teodora Healthcare

Home Health LVN Job at Teodora Healthcare

Licensed Vocational Nurse (LVN/LPN) Summary: Are you a Home Health Skilled Nurse who wants to make a true difference in someone's life? If so, we have an opportunity for you to make a difference in the life of a patient.We have current assignments to provide care... 

Liberty Personnel Services, Inc.

IP Practice Management Manager Job at Liberty Personnel Services, Inc.

 ...Job Details: IP Practice Management Manager - Washington, DC Working Situation: Hybrid Role: You will beresponsible for overseeing...  ...for this position including Base Salary, Annual bonus, medical, dental, vision, 401K match program, vacation and sick time,... 

Molson Coors

Industrial Brewing Electrician Job at Molson Coors

 ...make big things happen and still get to know colleagues on a first name basis across the entire globe. You can become a Certified Beer Enthusiast through in-house training that includes everything from brewing techniques to beer tasting and food pairings. Access...