Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Organizational skills, computer proficiency, and communication skills are a must.  Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Position Purpose:  Provide clerical/administrative support to food and beverage Department, Director and Managers in coordinating and disbursing information relating to Food & Beverage.

* Sales incentive. 20% service charge of the room rental fees for any private booking coordinated .

We offer excellent benefits:

· 12 Free room nights (after 90 days of service), Discounted and Friends & Family Room Rates upon hire

· Medical, Prescription, Dental and Vision Insurance after 30 days of employment

· 401K with company match

· Paid Vacation, sick days, new child leave and personal day

· Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance

· Tuition Reimbursement

·50% discount in Crossroads

· 40% discount in gift shop (exception: jewelry, UNC items, alcohol)

· Employee Stock Purchase Plan

·Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

COVID-19 Safety: Hyatt Hotels follows all COVID-19 CDC and county health department protocols for the safety of our employees and guests.

Hyatt is an Equal Opportunity Employer-M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

ESSENTIAL FUNCTIONS

Special Event Management for Private Restaurant Functions

Handle all guest inquiries

· Site Tours

· Contracts

· Planning and in-person meeting with Guests

· Room set up and Design

· Ordering of additional items from 3 rd party vendors (flowers, linens, tents, etc)

· Creation of “REO” forms to be followed during event

Crossroads Restaurant/Tea Communication

Manage emails and phone calls

· Manage phone reservations

· Manage Online Reservations (Tock)

· Communicate updates to host and tea teams

· Serves as lead host:

a. Steps in on the host stand when understaffed or busy

b. Helps in blocking reservations

Public events to Include Mother’s Day, Fridays on the Front Porch and any other events open to the community

· Prepare Floor Charts

· Schedule and manage all vendors

Instruct staff on set up of rooms and service areas

· Manage Hostess Station for large scale brunches

· Manage Guest Reservations and Confirmations

· Works with Sales Team to coordinate usage of space, split sales/Crossroads large group reservations, and holiday events

Crossroads/Bar/Pittsboro Street Provisions Menu Changes

· Make changes as instructed by F/B Director and Chef

· Provide updates/distribution to staff (when applicable)

· Update Carolina Inn Website and/or communicate that website needs to be updated.

· Update Tock

Data entry/Information communication and Managment using Kronos, Markview, Birchstreet, Infogenisis

Examples include

Itemized receipts

· Supply purchases

· Vendor Payments

· Schedule input

· New hire availability forms, contact information, etc .

· Organization of supplies and materials.

· Answer phones and take message for Food and Beverage Managers

· Assist management team and restaurant operations as needed, particularly during high business level days.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

EXPERIENCE

Two to Three years of administrative experience

Two years of Food and Beverage Experience

One year of Planning Experience

Pay rate: $19/ per hour

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