Job Description

Job Details

Thierry Atlan Soho is looking for a talented Retail Supervisor to join their team!

Thierry Atlan, MOF Chocolatier (the only one in the US!), opened his first retail shop in the heart of SoHo last year with his daughter, Julie Atlan. In the shop, Thierry Atlan is proud to offer to all New Yorkers a selection of fine chocolates, grab'n'go chocolates, seasonnal ice creams and handcrafted macarons. 

Every product is freshly made in his kitchen production every morning. From the almond flour used to make the macarons to the chocolate ganache, everything is made from scratch using only the highest quality ingredients. 

Summary

As a Retail Supervisor for Thierry Atlsn SoHo, you will be responsible for assisting the store manager running the day-to-day operations of the retail store. You will be expected to continually improve guest experiences while helping the store manager creating a healthy work environment.

Responsibilities  

• Ensure an extensive knowledge of all menu items: macarons, chocolate bonbons, grab n go chocolates, and seasonnal ice creams. 
• Ensure an extensive knowledge of all coffee and tea products offering and recipes.
• Maintain a gracious, pleasant, and friendly attitude, while promoting a teamwork-based work environment.
• Ensure products are merchandised correctly, retail store is clean and aesthetically pleasing.
• Ensure planogram set up by Thierry Atlan is always followed.
• Manage and motivate the staff to increase sales, ensure efficiency and deliver exceptional customer service.
• Ensure each retail staff is following the steps of service defined per the company service standards.
• Oversee the store overall operations when the store manager is not present.
• Communicate any operational issue to the store manager immediately.
• Assist the store manager with the training of the new hires.
• Assist the store manager with the day-to-day scheduling and staff break times.
• Assist the store manager with the cash process and drawer change prior and at the end of each shift.
• Assist the store, manager with special order: ensure each special order has been made and is ready prior the opening of the shop.
• Ensure payment has been processed for each special-order prior to pick-up.
• Assist store manager with the daily inventory and receiving process.
• Assist store manager with packaging weekly inventory.
• Answer the phone and assist with answering guests' questions and requests in a friendly, courteous manner.
• Handle guests’ complaints and communicate feedbacks when appropriate.

Qualifications

• NYCDOH Food Handlers Licence
• Prior supervisor or leadership experience required (2 years)
• Excellent verbal communication skills
• Problem solving and delegation skills
• Sense of urgency and attention to details
• Passion for teaching and learning 
• Experience operating POS system basic and intermediate functions 
• Ability to work flexible schedule
• Ability to lift and carry items weighting up to 25 pounds 
• Ability to stand for long periods of time
• Ability to perform the essential job functions consistent safely and successfully within the ADA, FMLA and other federal, state, and local standards.

Compensation Details

Compensation: Hourly ($20.00 - $22.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses, Dining Discounts

Required Skills

Food and Wine Knowledge

Detail Oriented

Customer Focused

Cash Handling

Team Development and Training

Food Safety Knowledge

POS Systems

Communication

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