Job Description
Unemployment Insurance Quality Control Auditor Location Juneau, AK :
ATTENTION ALASKA RESIDENTS! The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Unemployment Insurance Quality Control Auditor located in Juneau! No Cover Letter Required! This position is in the General Government Unit (GGU) at a Range 15. What You Will Be Doing: Audit randomly selected unemployment insurance claims to verify accuracy of paid and denied claims statewide. Accomplished by independently planning and conducting investigations including interviews with employers, claimants, officials, agency staff and interested third parties. Our Organization, Mission and Culture: Identify Unemployment Insurance (UI) program weaknesses to facilitate improvement in the administration of the UI program. Audits are monitored by the federal government and can result in statewide corrective action plans. Assists in maintaining integrity within the UI program. The Benefits of Joining Our Team: Benefit Accuracy Measurement (BAM) auditors have a fixed workload. Cases are assigned on a rotating basis. Time management will allow you to schedule leave without falling behind. If you are self-motivated, organized and a confident decision maker you will be successful. You will be working independently within the unit but will be welcome to ask questions. You will be asked to participate in a group discussion on changes to existing procedures. This position has potential for teleworking and alternate work week schedules after 6 months to 1 year and meeting training goals. There is also potential to travel, representing Alaska during federal reviews. The Working Environment You Can Expect: The work environment is professional but fun and you will be working downtown by the bridge with plenty of parking and beautiful views of the whale and channel. This unit is spread across Juneau, Fairbanks, and Anchorage with a total of 8 auditors. In the office, you will have the ability to collaborate with other local staff and the remainder via TEAMS. Quality Control (QC) auditors are knowledgeable, passionate, and kind. Who We Are Looking For: - Ability to obtain information in Unemployment Insurance (UI) claims processing.
- Ability to write clear and concise reports concerning decisions and the history of the investigation.
- Demonstrated in-depth knowledge and interpretation of UI program laws, rules, policies and procedures.
- Experience meeting state and federal performance measures.
- Excellent oral and written communication skills.
To view the general description and example of duties for the position, please go to the following link: Minimum Qualifications
High school graduation or the equivalent. AND One year of experience in unemployment insurance claims processing or related work in unemployment insurance programs, which must have demonstrated competency in unemployment insurance adjudications. This experience is equivalent to an Unemployment Insurance Technician 1 with the State of Alaska or elsewhere. Other combinations of training and experience will be considered on an individual basis for comparability. Must possess a valid Alaska driver's license.
Additional Required Information
** PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY ** THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONS Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.
DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW - A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
- A copy of your last three (3) performance evaluations. If you have not had three performance evaluations, you may substitute a letter of reference to replace one (1) evaluation.
APPLICATION NOTICE You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page. Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNIT If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com' domains. For information on allowing emails from the ‘governmentjobs.com' domains, visit the Lost Password Help page located at
EEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov For applicant password assistance please visit:
Contact Information
Tina Abbott Quality Control/TPS Supervisor Phone: 907-465-5704 tina.abbott@alaska.gov
Careers with the State of Alaska offer MANY benefits The following information describes
typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits - Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits - Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits - Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits - Personal leave with an accrual rate increase based on time served
- Eleven paid holidays a year
Job Tags
Holiday work, Full time, Temporary work, Part time, Work experience placement, Local area, Flexible hours,